Bubble SaaS Feedback Collection
A structured feedback system built in Bubble — submission, upvoting, status tracking, and automated notifications when features ship. The public roadmap that converts casual users into product advocates and reduces ‘when will X be built?’ support tickets to zero.
Build a Feedback System, Not a Suggestion Box
A suggestion box collects noise. A feedback system collects signal. The difference is structure: who can submit feedback, in what context, on what topics, and how it is categorised, prioritised, and acted on. Without structure, feedback accumulates into a backlog nobody reads. With structure, feedback becomes the most reliable input to your product roadmap available.
Feedback System Data Model
Why a Public Feedback Board Converts and Retains
A public feedback board where customers submit ideas, upvote others’ ideas, and see status updates does four things at once: it gives customers a sense of ownership over the product, it reduces “when will X be built?” support tickets, it generates social proof that the product is actively improving, and it creates an email notification hook that brings customers back to the app when their requested feature ships.
Upvote button click:
Step 1: Only when: Search for FeedbackUpvotes[feedback=this, voter=Current User]:count = 0
Step 2: Create FeedbackUpvote: feedback=this, voter=Current User
Step 3: Make changes to FeedbackItem: upvote_count = upvote_count + 1
// Status update with customer notification
Admin marks feedback as “In Development”:
Create FeedbackUpdate: new_status=In Development, message=”We’re building this!”
For each FeedbackUpvote on this FeedbackItem:
Send email to voter: “Great news — [feature title] is now in development!”
// This email brings back lapsed users and builds enormous goodwill
// Sort board by upvotes (most requested first)
RG data source:
Search for FeedbackItems [status = Under Review]
sorted by upvote_count descending
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