Last updated: October 16, 2026
We want every client of Simple Automation Solutions (Pvt) Ltd (“SA Solutions”, “we” or “us”) to feel confident working with us. This policy explains when refunds are available for each of our services. It forms part of our Terms and Conditions.
Free Idea Audit
The Idea Audit call is free, so no payment or refund applies.
Discovery Sprint
- Before work starts: if you cancel before we begin your sprint, you receive a full refund.
- If we do not deliver: if we fail to deliver your sprint within the promised timeframe after receiving the information we need from you, you can choose a full refund.
- After delivery: once your sprint deliverables have been delivered, the fee is non-refundable, because the work has been completed. It remains credited toward your build if you start development with us within 60 days of delivery.
Web, mobile and WordPress development
Development projects are paid in milestones, as set out in your proposal or agreement.
- Milestones not yet started: if you cancel, payments for milestones on which work has not begun are refunded in full.
- Milestones in progress or completed: these cover work already carried out and are not refundable. If you cancel during a milestone, we deliver the work completed up to that point.
- Defects: if something we delivered does not work as agreed, we fix it, including during the 30-day post-launch support window. Fixing defects is our first remedy rather than a refund.
Ongoing support and maintenance
- Support is billed for the hours actually spent, so you only pay for work done.
- If you have prepaid for hours you have not used, the unused balance is refundable on request.
Third-party costs
Fees paid to third parties, such as Bubble.io plans, plugins, themes, domains, hosting, app store developer accounts or API usage, are not refundable by us. Any refund of those fees is subject to the provider’s own policy.
How to request a refund
- Email athar@sasolutionspk.com within 14 days of the payment or event concerned, with your order or invoice number and the reason for your request.
- We will reply within 3 business days.
- Approved refunds are made to the original payment method within 10 business days. Fees charged by banks or payment providers may not be recoverable.
Talk to us first
If something is not right, please contact us before opening a dispute with your bank or payment provider. Most issues are resolved quickly once we know about them. You can also reach us on WhatsApp at +92 333 507 8042.